Course Refund

Lifeskills & Parenting Courses Refund Policy

· To receive a course refund a client must request a refund by email or in person no less than two (2) business days prior to the first day of the course.

· For refunds of fees paid by cheque or cash, a cheque will be issued for the amount approved by the Educational Programs Coordinator. Cheques will be issued 7 – 10 days after the course begins.

· If the client requests to transfer a payment, it may be put toward another course in the following season. The client must contact the Educational Programs Coordinator, to have this course payment transfer approved.

· For refunds of fees paid by credit card or debit, a payment will only be refunded back onto the same card used to make the initial payment.

· If a client misses the first session of any class without prior notification of this absence, he/she will have forfeited their seat in that class and he/she will be encouraged to re-register in a later class of his/her choice. The course payment will be transferred to that course.

· If a client misses the first 2 sessions of any class with or without notice of his/her absence, the client forfeits their seat in that course and their course payment.

· Certificates will only be awarded to participants who attend either 7 or 8 sessions of an 8-week course. Clients enrolled in a 3-week course must attend all 3 sessions to receive a certificate.

· A $15 administration fee will be applied to NSF cheques.

· The Anatomy of Anger class requires an assessment interview prior to registration. This hour-long, one-on-one consultation will determine if the course is appropriate for your needs. To offset the professional service costs associated with this consultation, there is a one-time $5.00 non-refundable booking fee.

· All funds are (CDN).

Please contact Info@1-up.ca to request a refund.

   

 

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Victoria, BC V8T 2W6

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